On May 5, 2025, at approximately 02:04 AM CEST, we received the first report of a 504 Gateway Timeout (NGINX) error affecting certain pages within our web environment. The disruption persisted until approximately 02:25 AM CEST. Since then, we have observed intermittent occurrences, primarily during evening hours, though a consistent pattern has not yet been conclusively identified.

Following a thorough review of our internal systems, no abnormalities or faults have been detected that would suggest a platform-side root cause. Nonetheless, we are continuing proactive investigations and have escalated the matter to our infrastructure provider for deeper network-level analysis.

Current Status:

• Issue: Intermittent 504 Gateway Timeout errors
  
  

• First occurrence: May 5, 2025, 02:04–02:25 AM CEST
  
  

• Scope: Limited; isolated reports from end-users
  
  

• Impact Level: Low to moderate
  
  

• Status: Under investigation
  
  

Ongoing Actions:

• We are conducting in-depth diagnostics across our application layer and infrastructure stack
  
  

• Log and performance data is being continuously collected and reviewed
  
  

• Our technical teams are in direct communication with our hosting partner to identify any anomalies beyond our system boundaries
  
  

User Guidance:

Should you encounter similar errors, we kindly ask that you share the following details with our support team:

• Date and time of the incident
  
  

• URL(s) accessed
  
  

• Any visible error messages or behaviors observed
  
  

We understand the importance of consistent availability and are fully committed to ensuring a reliable and seamless user experience. Further updates will be provided as soon as new information becomes available.

We appreciate your patience and understanding.

Published at: 08/05/2025